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Frequently Asked Questions

What is your delivery area?

Our primary delivery area extends to (approximately) a 200 kilometre radius from the Brisbane CBD in Queensland as can be seen on the map below.

If you are further away than this (for example Rockhampton or Sydney), we are happy to quote, but you may find it is more cost effective to use someone in your local area.

Please do ask us for a delivery quote if you are outside our primary delivery area.

Our primary delivery area includes:

  • Noosa
  • Toowoomba
  • Brisbane
  • Gold Coast
  • Byron Bay

What is your standard hire period?

All prices displayed on our site are listed as "Daily Event Rental", which means the price listed is for a 24 hour period.

If you require a longer period than this, please contact us and we’ll advise on guaranteed discounted pricing for you.

Do you deliver and pick up?

We provide a fully comprehensive, two-way service. This includes delivery, carrying all items to your venue/location and pick up after the event.

Do you position furniture or just drop it off?

Unlike other furniture hire companies, we do not dump the items at the venue/location delivery dock or your door!

All items are carried into your venue/location and we will place them as you request.

Can I get a quote?

Yes, we'd love to provide a quote for you!

If you'd like one of our friendly staff to do this on the phone with you, we're more than happy to give you a call (or you can call us). We can clarify any questions you might have about delivery costs, advise on styling the furniture or anything else.

Alternatively, you can receive an instant quote by completing your order online. If you're worried about being billed straight away, that's not a problem! When you're asked about payment, just select Bank Transfer, where we will receive your order and phone you to confirm the order and correct delivery costs.

Can I pick up and drop off myself?

We are more than happy for you to pick up and drop items off.

Our terms and conditions of doing this include the following in all vehicles:

  • Padded walls to minimise damage
  • Appropriate strapping to keep items from moving
  • Strict requirements on packing mirrored items
  • Appropriate protective blankets between furniture
  • Covered transport in case of rain

If you want to save money by picking up and dropping off yourself, it usually works out cheaper to use our services due to the above requirements.

(We've had more than a few furniture pieces broken through friends and family transporting items on the back of their ute "trying to save money" and then having to replace items.)

What's your delivery charge?

Our delivery charge varies depending on many things including:

  • the number of items hired
  • the size of the items
  • the number of vehicles required
  • the number of drivers and/or staff required
  • the distance from the warehouse to your venue/location
  • whether additional tolls, ferries or transport costs are involved

We manually calculate delivery costs once you've placed your order online to ensure it's correct according to the above list.

Why is your delivery charge fixed at $100.00?

Good question! $100.00 is just a holding amount and we will advise of the total amount of either more or less.

Once you place your order online, we review your order and manually calculate the delivery costs and adjust this figure up or down accordingly.

Where is your office located?

We are based in Yeronga, Brisbane.

Do you have a showroom I can visit?

We don't have showroom facilities unfortunately.

Can you help me with event ideas?

If you are looking for inspiration or ideas, we can email you some photographs of past jobs our furniture has starred in. For a snapshot, please go to our gallery page http://epicempire.com.au/gallery/. You may require the services of a specialist event styling company however (see below).

Do you offer event styling services?

Sorry, but we don't offer event styling services.

However, we can highly recommend Amini Concepts Event Styling who provide gorgeous event styling services Australia wide. Please visit their web site at http://www.aminiconcepts.com for further information and inspiration.

Do you accept credit cards?

Yes!  We accept Visa, Mastercard, Paypal, Bank Transfer, Cheque or Cash at this time.

I have an urgent job, can you help?

Yes, we will always try our best for you!

We are of course subject to existing events booked in and staff availability, but we'll always do our best to fit in rush jobs for you.

The best thing is to call us to check and we can advise if we're able to help you!

Have we answered all your questions?

We're only too happy to answer any other questions you may have.

Feel free to call us on the number listed at the top of this page, email us a question via the contact form, or place your order and leave us a comment and we'll get right back to you!

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