DELIVERY CHARGES AND FREQUENTLY ASKED QUESTIONS

What is your delivery area and minimum charges?

Our primary delivery area extends to (approximately) a 200 kilometre radius from the Brisbane CBD in Queensland as can be seen on the map below.

If you are further away than this (for example Rockhampton or Sydney), we are happy to quote, but you may find it is more cost effective to use someone in your local area.

Please do ask us for a delivery quote if you are outside our primary delivery area.

Our primary delivery fees and minimum charges are:

  • Brisbane (up to 30kms) $65 each way. No minimum spend required

  • Gold Coast (up to 75kms) $150 each way. Minimum spend of $1500 inclusive of GST, delivery and labour.

  • Sunshine Coast (up to 105kms) $200 each way. Minimum spend of $1500 inclusive of GST, delivery and labour.

  • Byron Bay (up to 145kms) $300 each way. Minimum spend of $1500 inclusive of GST, delivery and labour.

Our delivery charge can vary depending on many things including:

  • the number of items hired

  • the size of the items

  • the number of vehicles required

  • the number of drivers and/or staff required

  • the distance from the warehouse to your venue/location

  • whether additional tolls, ferries or transport costs are involved

We manually calculate delivery costs once you've placed your enquiry to ensure it's correct according to the above list.

What is your standard hire period?

All prices displayed on our site are listed as a 'Daily Event Rental", which means the price listed is for a 24 hour period.

If you require a longer period than this, please contact us and we’ll advise on guaranteed discounted pricing for you.

Do you deliver and pick up?

We provide a fully comprehensive, two-way service. This includes delivery, carrying all items to your venue/location and pick up after the event.

Do you position furniture or just drop it off?

Both! We offer our clients the option of a full service install or simply a delivery service.

Can I get a quote?

Yes, we'd love to provide a quote for you!

If you'd like one of our friendly staff to do this on the phone with you, we're more than happy to give you a call (or you can call us).    

We can clarify any questions you might have about delivery costs, advise on styling the furniture or anything else.

Alternatively, you can email us through our Contact page with what you required and we will contact you 

Can I pick up and drop off myself?

We are more than happy for you to pick up and drop items off.

Our terms and conditions of doing this include the following in all vehicles:

  • Padded walls to minimise damage

  • Appropriate strapping to keep items from moving

  • Strict requirements on packing mirrored items

  • Appropriate protective blankets between furniture

  • Covered transport in case of rain

If you want to save money by picking up and dropping off yourself, it usually works out cheaper to use our services due to the above requirements.

(We've had more than a few furniture pieces broken through friends and family transporting items on the back of their ute "trying to save money" and then having to replace items.)

Where is your office located?

We are based in Seventeen Mile Rocks Road, Brisbane.

Do you have a showroom I can visit?

Yes we do! Please contact us as our showroom is by appointment only. 

Can you help me with event ideas?

If you are looking for inspiration or ideas, we can email you some photographs of past jobs our furniture has starred in. For a snapshot, please go to our Instagram, Facebook or Gallery. You may require the services of a specialist event styling company however (see below).

Do you offer event styling services?

 We don't offer event styling services.

However, we can highly recommend The Styled Group who provide amazing event styling services. Please visit their web site  for further information and inspiration.

Do you accept credit cards?

Yes!  We accept Visa, Mastercard, AMEX, Bank Transfer, Cheque or Cash

I have an urgent job, can you help?

Yes, we will always try our best for you!

We are of course subject to existing events booked in and staff availability, but we'll always do our best to fit in rush jobs for you.

The best thing is to call us to check and we can advise if we're able to help you!

Have we answered all your questions?

We're only too happy to answer any other questions you may have.

Feel free to call us on 0477 577 199 or 07 3852 3339, email us on enquiries@epicempire.com.au or via complete our enquiry form located on our contact page and we'll get right back to you!